How can we help?
Four common starting points are below. If one of them fits what you're trying to do, click in. If not, the search box finds everything — or email a real person.
I'm setting up the app for the first time
Install, turn on reminders, add your first medication. Under 10 minutes.
I'm helping someone else with their medications
Set up a parent's profile, pair two phones, get alerted if a dose is missed.
Reminders aren't firing on my phone
The most common problem — and the exact steps to fix it on any phone.
I need to talk to a real person
Email support@moosemediafsj.ca and we'll reply within 24 hours on business days.
Or browse by topic
Getting started
First launch, adding your first medication, turning on notifications.
Notifications & permissions
What DoseAlert needs, why, and how to turn things on or off.
Trial & purchase
How the 7-day trial works, the one-time price, and restoring a purchase.
FAQ
Quick answers to the questions we hear most.
Daily use
Today view
The main screen that shows what to take and when.
Reminders
How alerts work, the different sound styles, and the escalating follow-ups.
Pill tracker
The month-by-month calendar showing what you took and what you missed.
Taken, Later, Skip, Not sure
What each button does when you respond to a reminder.
Medications
Medications
Forms, doses, priority levels, and medication details.
Schedule types
All the ways DoseAlert can schedule a medication, with examples.
Groups
Combine the pills you take at the same time into one reminder.
Inventory & refills
Track how many pills you have left and get reminded to refill.
Prescription scanning
Snap a photo of a pharmacy label to pre-fill a new medication.
Taper schedules
Step down a dose over days or weeks, automatically.
Cycle schedules
For medications with days on and days off, like birth control.
As-needed (PRN)
Medications you take only when needed, with an optional cooldown timer.
Family & caregivers
Family profiles
Track medications for a parent, partner, or child — all from one phone.
Caregiver pairing
Link two phones so a family member can keep an eye on things.
Missed-dose alerts
Let a loved one know if a dose is running late.
Settings & data
Settings overview
Every switch and option, explained.
Quiet hours
Silence reminders overnight without turning them off.
Accessibility
VoiceOver, TalkBack, larger text, high contrast, and app lock.
Backup & exports
Back up your data and export reports for your doctor.
Tutorials
Add your first medication
A step-by-step walk through for new users.
Set up a taper
Walk through a prednisone-style step-down schedule.
Scan a prescription label
Pre-fill the add-medication form from a photo.
Pair with a caregiver
Link a family member's phone in a minute.
Combine pills into a group
Replace six reminders with one for your morning pills.
Export for your doctor
Create a PDF or CSV of your dose history.
Troubleshooting
Reminders are not firing
The most common cause, and device-specific fixes.
A dose shows up multiple times
What to do if the log looks duplicated.
Caregiver is not getting alerts
Checklist for fixing missed-dose alerts.
Pill count looks wrong
How inventory is tracked, and how to correct it.
App crashed or opened to a blank screen
Recovery steps and what to send support.
I already paid — why is it asking me again?
Restore your lifetime purchase on a new phone.