A dose shows up multiple times

If your history shows a single dose logged as several identical entries, here's how to clean it up and prevent it.

What you're looking at

If the Pill Tracker's Logged section shows, for example, "Metformin at 8:42 AM" listed 4 times, those are real duplicate dose records.

How it can happen

• You tapped Taken several times in a row without realising the first tap registered.
• You tapped Taken in the app and also on a notification banner, both for the same dose.
• In older versions (before v1.4.0), rapid-fire group All taken could create duplicates.

Clean them up

1. Open the Pill Tracker tab.
2. Tap the day with duplicates.
3. In the Logged section, find the duplicates.
4. Tap an extra entry and confirm Remove.
5. Repeat until only the correct entry remains.

Because inventory is restored when a Taken dose is removed, deleting the duplicates also corrects your pill count if it went too low.

Preventing it from happening again

DoseAlert 1.4.0 and later automatically blocks duplicate inserts within a 5-second window. If you double-tap, only the first one is recorded. Make sure your app is up to date.

• iPhone: App Store > your profile > look for DoseAlert under updates.
• Android: Google Play > your profile > Manage apps & device > Updates available > update DoseAlert.

Still seeing duplicates

If you are on version 1.4.0 or later and still see duplicates, please contact support with the medication name, the day, and how many duplicates appear.