Caregiver is not getting alerts
If your paired caregiver isn't receiving missed-dose alerts, walk through this checklist on both phones.
On the patient's phone
1. Confirm the pairing is active
Open the Family tab. The caregiver's name should show with a green Paired status. If it's red or missing, re-pair them — see Caregiver pairing.
2. Check the "Alert caregiver after" setting
Open each medication you expect to alert the caregiver about. Scroll to Reminders. Make sure Alert caregiver after is set to a number of minutes. If it's blank, no alert will ever fire.
3. Send a test alert
On the Family tab, tap the caregiver's name and tap Send test alert. The caregiver's phone should get a notification within 10 seconds.
4. Check the reminder history
Open Settings > Reminder history. If you see "Caregiver alert sent" entries, DoseAlert is firing alerts successfully — the problem is on the caregiver's side. Skip down to the caregiver section.
5. Internet connection
Alerts are push notifications that travel over the internet. Make sure your phone has Wi-Fi or cellular data when a dose is missed.
On the caregiver's phone
1. Check notifications are allowed
Settings > Notifications > DoseAlert. Make sure Allow Notifications is on, and the caregiver channel is turned on.
2. Check background restrictions (Android)
The same battery-saving settings that block normal reminders can block caregiver alerts. See Reminders are not firing for your phone brand's steps.
3. Check Focus / Do Not Disturb (iPhone)
If the caregiver is in a Focus mode that silences DoseAlert, the alert arrives silently. In the Focus settings, add DoseAlert to the allowed apps list.
4. Check the reminder history
On the caregiver's phone, open Settings > Reminder history. Look for "Caregiver alert received" entries. If the patient's phone shows "sent" but the caregiver's doesn't show "received", the push didn't land — likely Do Not Disturb or a background restriction.
5. Sign-in / account
DoseAlert does not require sign-in, but the caregiver alerts use Google's Firebase push service. If the caregiver's phone has network restrictions or is blocking Google services (some custom ROMs do), alerts won't arrive. Try turning off any privacy add-ons or VPNs on their phone.
SMS fallback
If push alerts are unreliable on the caregiver's phone, ask the patient to add the caregiver's phone number during pairing. DoseAlert then falls back to an SMS text if the push fails.
If nothing works
Email support@moosemediafsj.ca with:
- Both phone models
- OS versions
- Whether the test alert ever arrives
- A specific missed alert you expected (medication, time)