Support

Need help with DoseAlert? Browse our full help centre or reach out directly.

Visit the Help Centre

Searchable guides, tutorials, troubleshooting, and FAQs — everything you need to get the most out of DoseAlert.

Quick links

Getting startedSet up the app and add your first medication. RemindersHow alarms and escalating reminders work. Reminders not firing?The #1 fix, for every type of phone. Pair with a caregiverLink a family member's phone for alerts. FAQShort answers to common questions. Restore purchaseOn a new phone or after reinstalling.

Contact us

Didn't find what you needed? We typically respond within 24 hours on business days.

support@moosemediafsj.ca

When you email us, please include your phone model (iPhone 15, Samsung Galaxy S24, etc.), your operating system version, and your DoseAlert version (Settings > About). This helps us help you faster.